Privacy Policy
Your privacy matters. Learn how the VirtusMax apps protect your data.
Table of Contents
Last updated: November 1, 2026
This policy explains how we handle your personal data when you use the VirtusMax Gym and VirtusMax Life apps (together, "the apps") and the website virtusapp.ai, in line with the GDPR and French data protection law.
1. Who We Are
The apps are run by Verum Services ("we", "us"), a company registered in Paris, France, which is responsible for your personal data.
2. Information We Collect
- Account: your email address and a user ID. You can sign up with email, Apple or Google
- Content you create: such as workouts, measurements, habits, goals and journal entries. Journal entries can be personal, and we treat them as sensitive
- Usage: the days you open the app, your platform, and the screens and actions you use
- Subscriptions and purchases: your plan, its renewal or expiry date, and, on the Sage plan, your AI assistant usage. Apple or Google take the payment, and we never receive your card details
- AI assistant: if you use it, your messages, any file you attach, and the account content it needs to answer you
- Crash and error reports: the technical details needed to fix a fault, not linked to you or your account
- Advertising measurement: aggregated results of our own ad campaigns, which do not identify you
- Feedback: your answers to in-app feedback prompts
We never sell your data or use your content for advertising. We do not collect your advertising identifier, and we do not track you across other companies' apps or websites.
3. How We Use Your Data
We use your data to run and improve the apps, on the following legal bases:
- Contract: to provide your account, your content and its sync, your plan and the AI assistant, and to fix faults
- Legitimate interest: to understand how the apps are used and to measure our own advertising in aggregate
- Consent: for the feedback you choose to give
4. Storage, Security and Retention
Your data is stored on your device and synced over secure connections to cloud servers, where you can only access your own data.
We keep your data until you delete your account, and purchase records as the app stores require. AI assistant conversations are deleted 7 days after their last message, or sooner if you delete them. A file you attach is read to answer you and is not kept.
5. Third-Party Services
We use trusted service providers for:
- Sign-in, cloud hosting and data sync
- Subscription management
- AI models and web search, only when you use the AI assistant. Your messages, attachments and the account content it needs are sent to third-party AI providers to generate its answers
- Crash and error reporting
- Usage analytics
- Measuring our own advertising campaigns
These providers act on our behalf and are bound by agreements to protect your data to the standard of this policy. Some may process it outside your country, under the safeguards in those agreements. We share your data with no one else unless the law requires it.
6. Your Rights
You can ask to access, correct, delete, restrict or export your personal data, object to its use, and withdraw your consent at any time. Contact us at contact@virtusapp.ai and we will respond within 30 days. You can also complain to your data protection authority.
7. Deleting Your Data
You can delete your account, or specific data, from within the app. This permanently removes it from your device and our servers, and cannot be undone.
Signing out or uninstalling only clears your device: your data stays on our servers until you delete your account. Device backups, such as iCloud or Google backups, are managed by your device, not by us.
8. Changes to This Policy
We may update this policy and will change the date above when we do. For significant changes, we will try to notify you through the app or by email.